Frequently Asked Questions
Find answers to common questions about our veterinary services below. If you don't see your question addressed , please contact our friendly staff who are always happy to help.
We are a small animal veterinary clinic that only treats cats and dogs.
Yes, our vet clinic does accept walk-ins during our regular business hours. We do recommend calling ahead before visiting so we can schedule you in appropriately, as this helps us ensure we have the capacity to treat your pet and minimizes your wait time.
Yes, we accept emergency cases during regular business hours. We do recommend calling ahead before bringing in an emergency case so we can assess the situation and advise you properly on next steps.
Yes, we are proud to be a privately owned veterinary clinic serving the Calgary community. As a locally owned and operated practice, we're able to maintain a personalized approach to veterinary care while making decisions that prioritize the needs of our patients and clients.
- Monday-Wednesday: 8:30 AM - 8:00 PM
- Thursday: 8:30 AM - 7:00 PM
- Friday: 8:30 AM - 6:00 PM
- Saturday: 8:30 AM - 5:00 PM
- Sunday: Closed
We are a small animal veterinary clinic that only treats cats and dogs.
Most dogs and cats should have a professional dental cleaning once a year, though some pets with dental disease may need more frequent cleanings. Your veterinarian will recommend the appropriate schedule based on your pet's oral health.
Anesthesia allows for thorough cleaning below the gumline, proper examination, dental X-rays, and ensures your pet remains still and comfortable during the procedure. This is essential for effective treatment and safety.
Signs include bad breath, yellow/brown tartar on teeth, red or bleeding gums, difficulty eating, pawing at the mouth, drooling, and changes in chewing behavior. Regular check-ups can catch problems before these signs develop.
Your pet may be groggy from anesthesia and might need soft food for a few days, especially if extractions were performed. Most pets return to normal activities within 24-48 hours after the procedure.
Most dogs and cats can be spayed or neutered between 4-6 months of age. For some larger dog breeds, waiting until 12-18 months may be recommended. Our veterinarians will advise on the optimal timing for your specific pet.
The procedure won't change your pet's fundamental personality. It may reduce hormonal behaviors like roaming, marking, aggression, and heat cycles, but your pet will maintain their unique traits and energy level.
Recovery typically takes 7-14 days. Pets need rest, limited activity, and monitoring to ensure proper healing. We provide detailed aftercare instructions.
Spaying or neutering your pet prevents unwanted litters, reduces health risks (like certain cancers), and reduces behavioral issues (e.g., aggression, roaming). It's a safe, routine procedure that promotes a longer, healthier life for your pet.
Yes, a follow-up appointment is typically recommended 7-14 days after spaying or neutering to check the incision, ensure proper healing, and remove stitches if needed.
Yes - we work with trusted third-party financing partners like Lendcare and iFinance to help make your pet's care more affordable. These services offer flexible financing options that can help manage unexpected veterinary costs. Our front desk staff would be happy to provide you with more information about these payment solutions and guide you through the application process - just give us a call at 587-393-8387.
We accept cash, all major credit cards, mobile payments (Apple Pay, Google Pay), and debit cards.
Yes, we accept all major pet insurance plans. We'll provide you with the necessary documentation and receipts to submit to your provider for reimbursement. For certain plans like Trupanion, we can process direct billing during your appointment, making the claims process easier for you.
We can provide estimates for standard procedures over the phone. Just give us a call at 587-393-8387. For more complex cases, we recommend a consultation first so we can assess your pet's specific needs before providing an accurate estimate.
We request 24 hours' notice for appointment cancellations. Late cancellations or missed appointments may incur a fee, especially for surgical procedures that require dedicated staff and preparation time.
Please bring any previous veterinary records, current medication list, and information about your pet's diet. Also bring your pet on a secure leash or in a carrier, and any favorite treats that might help them feel comfortable.
Initial appointments typically last 30-45 minutes, allowing time for paperwork, a thorough examination, discussion of your pet's history, and addressing any questions you may have about your pet's care.
During your pet's first visit, our veterinarian will review their medical history and discuss your concerns. They'll perform a thorough physical exam to assess overall health, recommend vaccinations and preventative care, and answer questions about health, nutrition, or behavior.
Yes, please bring your pet's vaccination records to your first visit. This helps us understand your pet's health history, and create the most appropriate care plan. If you don't have these records, we can contact your previous veterinarian to transfer them over.
Yes, as a new client, you'll need to fill out a registration form when you arrive for your pet's appointment. It covers basic info about you and your pet to help us get started. Plan to arrive about 10 minutes early to complete it comfortably before your visit begins.
